Privacy Policy
Effective: October 25, 2026
This policy explains what information OT in Context LLC ("we," "us") collects through otincontext.com and the OT in Context app (the "Service"), how we use it, and your choices. We do not sell your personal information, and we do not use it for advertising.
1. Information we collect
Account information. Your email address, display name and sign-in details. Passwords are handled by Google's Firebase Authentication; we never see or store your password. If you sign in with Google, we receive your name, email address and profile picture from Google.
Subscription and payment information. Payments are processed by Stripe. Stripe collects your card details; we never see or store them. We store your Stripe customer and subscription identifiers, your plan, its status and renewal dates, and whether you have used a trial.
Questions you ask. When you use the Context Engine or the help assistant, we store your question, the answer, and your account email and plan.
Things you create. Notes you save, feedback you send, and your preferences.
Gift information. If you buy a gift, we collect the recipient's name and email address and your gift message, and use them only to deliver and manage the gift.
Usage information. Pages you visit and features you use, sign-in times, and usage counts such as questions asked. We also record how you first found the Service (for example, the referring site or campaign).
Email activity. Whether our emails are delivered and opened, and which links you click, including the IP address and browser information recorded with a click.
Device and technical information. Your IP address, browser type and the pages requested, recorded by our hosting and map providers when you use the Service. If you turn on push notifications, we store your browser's notification subscription.
2. How we use it
- to provide the Service, run your account and apply your plan's features
- to process payments, trials, renewals and gifts, and to prevent misuse of trials and limits
- to answer your questions with the Context Engine
- to send account and purchase emails, and newsletters or updates you can unsubscribe from at any time
- to understand how the Service is used and improve our content; for example, we review questions in aggregate to find topics we should cover better. We do not publish your questions.
- to keep the Service secure and to meet legal obligations
3. Who we share it with
We share information only with service providers that help us run the Service, and only what each needs:
| Provider | What they receive | Purpose |
|---|---|---|
| Google (Firebase, Cloud Firestore, Google Analytics, Google Fonts) | account data, stored app data, usage data, IP address | sign-in, data storage, usage analytics, fonts |
| Stripe | payment details and the information needed to bill you | payments |
| SendGrid | your name, email address and email activity | sending email |
| OpenAI | the text of your question and related content from our site; not your name or email | generating answers |
| Mapbox | IP address and map requests | displaying maps |
| Vercel | request and server logs | hosting |
| YouTube | standard requests when you play an embedded video | video playback |
| Slack | purchase, gift and feedback notices sent to us internally | operating the business |
| Your browser's push service | your notification subscription | push notifications, if you turn them on |
We may also disclose information if the law requires it, to protect the rights and safety of our users or the Service, or as part of a sale or transfer of our business.
4. Cookies and browser storage
We do not set our own cookies. The app uses your browser's local storage to keep you signed in and to remember settings such as your map view and layer choices. Google Analytics sets cookies to measure usage. Embedded YouTube videos may set YouTube cookies. We do not use advertising cookies or tracking pixels.
5. How long we keep it
We keep your information while your account is active and as long as needed to provide the Service. When you ask us to delete your account, we delete your account and associated personal information from our active systems within 30 days. Copies in our backups are removed as those backups expire, within 98 days. We keep payment records as long as tax and accounting law requires; Stripe keeps its own records under its policies. Hosting logs are kept for limited periods under our providers' policies.
6. Your choices and rights
- Access, correct or delete: email scott@otincontext.com and we will respond within 30 days. We honor these requests wherever you live.
- Email: every newsletter and update email has an unsubscribe link. Account and purchase emails continue while you have an account.
- Push notifications: turn them off in your browser settings at any time.
We may need to confirm your identity before acting on a request.
7. Security
We use reasonable measures to protect your information, including access controls and encrypted connections. No method of storage or transmission is completely secure.
8. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us information, contact us and we will delete it.
9. Where information is processed
OT in Context is based in the United States, and your information is processed and stored in the United States. Access to the Service may be restricted in some countries.
10. Changes to this policy
If we make a material change, we will notify you by email or in the Service before it takes effect.
11. Contact
OT in Context LLC, Michigan. Email: scott@otincontext.com
See also our Terms of Service.